The art of not listening


New American research about personal encounters indicates what we already knew: we should not listen to those who make most noise at the meeting table. And here is why.

We have all experienced it; when the office loud mouth hijacks all the attention with his or her thoughts and opinions, and nobody else can get a word in. But science is now offering hope. Research carried out by the University of Utah and Idaho State University has shown that groups that learn not to listen to the loud mouth become better problem solvers. In simple terms, it indicates that the link between a speaker's self confidence and actual competence is often very weak. So what do we do to not have to listen? According to the studies, the best way is to avoid discussion. Focus instead on pure facts in the meeting and not opinions. In this way, all staff can have their say to bring their competence and knowledge to the table.